Culture Change Network of Georgia Summit 2019

PCC + PC Leadership = PC Organizations

October 3rd, 2019


Recognizing the stress all of long-term care is experiencing in this tight labor market, this summit will focus on getting, developing and keeping great people. We will provide concrete steps to recruit, hire, and keep the best staff ~ which is the foundation of person-centered organizations.


Anyone who knows, interacts with, works with, or provides care and services to older adults, including those who are living with changing cognitive abilities.


Atlanta Marriott Northeast/Emory Area
2000 Century Boulevard NE
Atlanta, GA, 30345


Oct. 3

Fall, 2019

9:30 am – 4:30 pm

8:30 am | Continental Breakfast

2019 Annual Culture Change Network of Georgia Summit

PCC + PC Leadership = PC Organizations
(Person-Centered Care + Person-Centered Leadership = Person-Centered Organizations)

What You’ll Learn:

  • What It Is
  • What It Looks Like
  • How To/Next Steps

Featuring Cathie Brady and Barbara Frank

Co-Authors of:
Long-Term Care Leaders’ Guide to High Performance: Doing Better Together and Meeting the Leadership Challenge in Long-Term Care: What You Do Matters

A Deep Dive Into HOW TO Develop A Person-Centered Organization

Staff who work directly with Elders (residents and clients) know them best. Your organization performs at its best when you tap into that knowledge to individualize care for each person you serve.

This highly interactive summit will provide the how-to for operationalizing leadership and quality improvement practices to get your whole team working well together. You’ll have a chance to practice skills and consider how to apply ideas directly to your own setting.

We will help you put systems in place to involve staff, use deep dive huddles to involve your staff in designing individualized solutions, and work together to create a person-centered organization.

Staff become engaged when you value their input.


Cathie Brady

Barbara Frank

Program Agenda
8:30am Registration and Continental Breakfast
9:30am Welcome & Introductions
– Walter Coffey & Kim McRae, Co-Founders, CCNG
High Involvement for High Performance
Cathie Brady and Barbara Frank
-High Involvement Leadership: People, Systems, Processes
-Operationalizing High Involvement: Watch List Huddles
11:45am Networking Luncheon and Exhibition
1:00pm Staff Stability Part 1: Getting Great People
Cathie Brady and Barbara Frank
-Recruiting and Screening for Character
-Welcome, Orientation, and Stay Interviews
Staff Stability Part 2: Keeping Great People
Cathie Brady and Barbara Frank
-Consistent Assignment
-All Team Deep Dives: QI Closest to the Customer
4:00pm Taking It Home
4:15pm Adjorn

CCNG is changing the way we think and feel about aging and disability by creating the kind of care and support we want for our loved ones and ourselves.

About Our Featured Speakers

Cathie Brady & Barbara Frank, co-founders of B&F Consulting, help nursing homes and long-term care organizations be better places to live and work. They provide on-site assistance and serve as faculty for state and national learning collaboratives to improve care outcomes by engaging staff in individualizing care. They are currently consultants for the VA’s quality improvement initiative for VA Geriatric Centers; Faculty for a NIA-funded grant to Brown University to test the effectiveness of MUSIC & MEMORY on residents with dementia; and Faculty for a national CMS-funded Institute for Healthcare Improvement National Learning Collaboratives on Preventing Adverse Events and on Improving Dementia Care.

They led a 21 state CMS-funded quality improvement pilot using individualized care and staff engagement to improve care outcomes. They co-produced a Staff Stability Toolkit and four part CMS web series “From Institutional to Individualized Care.” B&F led a team in the New Orleans Nursing Home Staffing Project, which helped nursing homes recover from Hurricane Katrina, and co-produced a film with Louisiana Public Broadcasting called The Big Uneasy: Katrina’s Unsung Heroes. They were faculty for a Pioneer Network learning collaborative in which 49 nursing homes improved quality through use of key systems to support communication and teamwork. They helped 19 nursing homes to stabilize and improve through an Advancing Excellence Critical Access Nursing Home Initiative. With David Farrell, they co-authored Long-Term Care Leaders’ Guide to High Performance: Doing Better Together (Health Professions Press 2018) and Meeting the Leadership Challenge in Long-Term Care: What You Do Matters(HPP 2011).


Cathie Brady, M.S.,has 30 years of experience in executive leadership roles providing services and advocating for older adults. As the Executive Director she revitalized the Department of Aging Services for Bristol, Connecticut through award-winning, life enriching programs. She served as the Regional LTC Ombudsman for Eastern Connecticut and developed educational programs to introduce her nursing homes to culture change. Cathie has an M.S. in Organizational Management from Eastern Connecticut State University.

Barbara Frank, M.P.A.,worked at the National Citizens’ Coalition for Nursing Home Reform in Washington, D.C., where she directed the 1985 study, A Consumer Perspective on Quality Care: The Residents’ Point of View and helped establish the national network of state and local ombudsman programs. She facilitated the Campaign for Quality, a coalition of organizations representing providers, consumers, practitioners, and regulators that developed the consensus framework for what became ‘OBRA 1987, the Nursing Home Reform Law. Barbara facilitated the first Pioneer Network gathering in 1997, and in 2005 she facilitated the St. Louis Accord, a national gathering of provider, consumer, regulator, and quality improvement organizations that came together to set a course for state and national work to improve clinical outcomes through staff stability and culture change.

Space Is Very Limited, Register Now!

Tuition $125    Get 6 CEUs!

Who is The Culture Change Network of Georgia?

Founded in 2008 to be the clearinghouse of culture change in Georgia, we are committed to breaking down the silos of long-term care and working to create a community of caring.

We are a group of dedicated supporters and stakeholders working as partners to promote and foster person-centered care to improve the quality of life in all settings where long-term care, services and supports are delivered.

Who Should Attend?

Anyone who knows, interacts with, works with, or provides care and services to older adults, including those who are living with changing cognitive abilities.

Think interdiciplinary team building! We recommend sending a team (including C.N.A.s) from each organization so they are inspired and prepared to work together to implement what they have learned when they return home.

$500 Scholarships available for
Nursing Home Staff and Stakeholders

Deadline for submission of scholarship applications is Friday, September 20, 2019


Healthcare Research, LeadingAge Georgia/Georgia Institute on Aging, Georgia Health Care Association Alzheimer’s Association Georgia Chapter, Building Resources for Delivering Person-Centered Care in Georgia Nursing Homes CMP Grant (GSU/DCH/CMS)