Quality Focus: Tools to Improve Quality of Life for Older Adults in Your Organization
August 3, 2023
2:00-3:00 pm EST
In this webinar we will review some of the core strategies to support continuous quality improvement and strategic planning in your organization, such as Plan-Do-Study-Act, Force Field Analysis, and Collaborative Goal Setting. We will have guests from our Quality Improvement Organization, Alliant Health Solutions (Linda Kluge, Senior Executive Director of Quality & Strategic Alliances and Melody Brown, State Manager – Georgia), who will offer commentary on the usefulness of these strategies and the additional resources that the QIO can highlight to support this work.
Linda Kluge, Senior Executive Director of Quality & Strategic Alliances
Linda Kluge is the senior executive director of Quality & Strategic Alliances for Alliant Health Solutions. She has more than 45 years of experience in dietetics and quality management and has held supervisory, management and clinical roles for various health care providers.
Kluge joined Alliant, then known as the Georgia Medical Care Foundation, in 2003 as a quality improvement and education specialist. She then served as a home health/nursing home/quality team manager before being promoted to the director of the Quality Improvement Organization and serving as an Alliant executive management team member. She has extensive experience working with nursing homes, hospitals and communities on initiatives for patient safety, care transitions and beneficiary protection.
Kluge represents Alliant on the American Health Quality Association Board of Directors. Currently, she is a national, state and local member of the Academy of Nutrition and Dietetics, a member of the National Association of Healthcare Quality and the Georgia Association for Healthcare Quality, and a member of the Southeast Association of Facilitators. In addition, Kluge is a leadership team member of the Dunwoody Evening Community Bible Study.
Melody Brown, State Manager – Georgia
Melody’s healthcare career started as a Medical Technologist over 40 years ago. She later moved on to Infection Control, Quality Management, and JCAHO Coordination in a rural hospital setting. Melody has had varied roles at Alliant Health Solutions working on the CMS contract for the Quality Innovation Network – Quality Improvement Organization (QIN – QIO). She currently serves as the State Quality Manager for Georgia.
Walter O. Coffey Founder/Managing Partner, WD International Consulting
Before co-founding WD International Consulting, Walter was the CEO of LeadingAge Georgia and the Georgia Institute on Aging for 18 years. His career spans from Georgia Council on Aging to the Alzheimer’s Association to various senior housing settings. He is committed to the education and development of individuals with an emphasis on supporting organizations to empower and retain their staff. Walter is a national and international leader in the culture change movement focusing on care for people living with dementia and has the demonstrated ability to transform organizations to become person-centered. He co-founded the Culture Change Network of Georgia. He holds a Master’s degree in public administration with a concentration in Gerontology, from Georgia State University and is a Certified Eden Educator via The Eden Alternative. Currently, Walter is the founder and co-director of The Eden Alternative Spain.
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