PDSA: Improving Quality in Your Organization

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Webinar Registration

November 15, 2023
10:00am – 11:00am EST

In this webinar, we will present the PLAN DO STUDY ACT (PDSA) cycle and explain how the steps are used to accomplish your goals. When your organization wants to make a change, PDSA is a strategy that supports your quality improvement program. It is a process used to analyze and test a change you want to make. Also, PDSA is a person-centered approach to quality improvement because it involves all stakeholders in studying the issue, recommending solutions, and implementing changes.

We will have guests from our Quality Improvement Organization, Alliant Health Solutions (Linda Kluge, Senior Executive Director of Quality & Strategic Alliances and Melody Brown, State Manager – Georgia), and Melissa Hampton (Quality Advisor – GA, KY, TN) who will offer commentary on the usefulness of this strategy and how to incorporate it into your QI work.

Linda Kluge, Senior Executive Director of Quality & Strategic Alliances

Linda Kluge is the senior executive director of Quality & Strategic Alliances for Alliant Health Solutions. She has more than 45 years of experience in dietetics and quality management and has held supervisory, management and clinical roles for various health care providers.

Kluge joined Alliant, then known as the Georgia Medical Care Foundation, in 2003 as a quality improvement and education specialist. She has extensive experience working with nursing homes, hospitals and communities on initiatives for patient safety, care transitions and beneficiary protection.

Kluge represents Alliant on the American Health Quality Association Board of Directors. Currently, she is a national, state and local member of the Academy of Nutrition and Dietetics, a member of the National Association of Healthcare Quality and the Georgia Association for Healthcare Quality, and a member of the Southeast Association of Facilitators. She is a Certified Eden Associate

Melody Brown, State Quality Manager – Georgia

Melody Brown is the State Quality Manager for Georgia for Alliant Health Solutions.

Melody’s healthcare career started as a Medical Technologist over 40 years ago. She later moved on to Infection Control, Quality Management, and JCAHO Coordination in a rural hospital setting.

Melody has had varied roles at Alliant Health Solutions working on the CMS contract for the Quality Innovation Network – Quality Improvement Organization (QIN – QIO). She currently serves as the State Quality Manager for Georgia. She is a Certified Eden Associate.

Melissa Hampton, Quality Advisor – GA, KY, TN

Melissa has over 20 years of health care experience as a licensed nursing home administrator (LNHA). At Alliant, she serves as a Quality Advisor for Georgia, Kentucky and Tennessee working on the CMS contract for the QIN-QIO. As the Quality Advisor she provides support on initiatives for quality improvement including root cause analysis and PDSA development. Melissa also works with Special Focus Facilities and supports nursing homes on Directed Plans Of Correction.

Walter O. Coffey, Founder/Managing Partner – WD International Consulting

Before co-founding WD International Consulting, Walter was the CEO of LeadingAge Georgia and the Georgia Institute on Aging for 18 years. His career spans from Georgia Council on Aging to the Alzheimer’s Association to various senior housing settings. He is committed to the education and development of individuals with an emphasis on supporting organizations to empower and retain their staff. Walter is a national and international leader in the culture change movement focusing on care for people living with dementia and has the demonstrated ability to transform organizations to become person-centered. He co-founded the Culture Change Network of Georgia. He holds a Master’s degree in public administration with a concentration in Gerontology, from Georgia State University and is a Certified Eden Educator via The Eden Alternative. Currently, Walter is the founder and co-director of The Eden Alternative Spain.

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